We correct our mistakes promptly, openly and clearly.
How to report an error or make a complaint
Email support@theafricanchronicle.com, or use the form on our contact page. Include the address of the article, what you believe is wrong and any evidence. We acknowledge every request and aim to reply within 2 working days. An editor who did not work on the story reviews serious complaints.
How we correct
- Correction: where we got a fact wrong, we fix it and add a dated note to the article saying what was changed.
- Clarification: where a story was accurate but could be misunderstood, we add wording to make it clear and note the change.
- Update: where there is new information, such as a response received after publication, we add it and show the time of the update.
We do not remove published articles except for legal reasons or to protect someone from serious harm. Where that happens, we say so.
We follow the Press Code of Ethics and Conduct for South African Print and Online Media. Complaints are handled by our editors as set out below.
